IT Support & Helpdesk
The job most IT careers start in: taking the call, finding the fault, fixing it and writing it down so it stays fixed.
What you'll learn
- What a support desk does, and the first ninety days
- Taking a fault report from someone who is upset
- Asking the questions that find the cause
- Windows problems you will meet every week
- Printers, drivers and shared folders
- Email, accounts and password resets
- Networks: when it is you and when it is the ISP
- Remote support tools
Single lessons: UGX 5,000–UGX 15,000 by Mobile Money. Read more
Pay for just the lesson you need, or the whole course. Tick lessons as you finish, and use the quiz to test yourself before your assessment.
Video lessons
- Coming soon
What a support desk does, and the first ninety days
35 min
- Coming soon
Taking a fault report from someone who is upset
45 min
- Coming soon
Asking the questions that find the cause
45 min
- Coming soon
Windows problems you will meet every week
60 min
- Coming soon
Printers, drivers and shared folders
45 min
- Coming soon
Email, accounts and password resets
45 min
- Coming soon
Networks: when it is you and when it is the ISP
60 min
- Coming soon
Remote support tools
45 min
- Coming soon
Logging a ticket so the next person understands it
40 min
- Coming soon
Escalating without passing the buck
40 min
- Coming soon
Building the habits that make you trusted
40 min