Help Center
Hi, how can we help you?
Your different means of payment
MTN MoMo
Fast & securePay with your MTN Mobile Money — quick and safe, at no extra cost.
Airtel Money
Airtel MoneyPay with your Airtel Money account — simple and secure, no extra charge.
Bank Transfer
Bank / CardsPay safely by bank transfer or card. Contact us for account details.
Pay at our shop
Collect in personCome to our shop at Mabirizi Complex, Kampala, check the item, and pay there.
Option 1: Mobile Money (MTN / Airtel)
Pay for your order with MTN MoMo or Airtel Money, and we deliver it to you.
Option 2: Collect & pay at our shop
Come to our shop in Kampala, look at the item first, and pay there.
Option 3: Bank transfer or card
For companies, schools and NGOs. Ask us for a proforma invoice and account details.
Vouchers
Apply a valid promo code at checkout to save on your order.
We don't collect cash on delivery. What we deliver has already been paid for — it keeps our prices down and our drivers safe.
Ordering
How do I place an order?
Browse the shop, tap Order now, then open the cart and press Checkout. Fill in your name, phone and delivery address, choose a payment method, and confirm. You'll get an order reference.
Can I order without an account?
Yes — you can check out as a guest. Creating an account lets you track orders and check out faster next time.
How do I cancel an order?
Contact us on WhatsApp with your order reference and we'll cancel it if it hasn't shipped yet.
Delivery & Tracking
How long does delivery take?
The same day. Order before 7pm and it reaches you that day; order after 7pm and it reaches you the following day. We confirm on WhatsApp after you order.
How much is delivery?
It is worked out from the distance. You mark where you are on the map, we measure the road from our shop, and the fee is UGX 10,000 for the first 10 km plus UGX 150 for each kilometre after. You see the exact fee before you confirm.
How do I track my order?
Go to Track Project / your Account, or message us on WhatsApp with your order reference for a live update.
Returns & Refunds
What is your return policy?
Eligible items can be returned within 7 days if faulty or not as described. Contact us to arrange the return.
How do refunds work?
Once a return is approved, refunds are processed to your Mobile Money or original payment method, usually within a few days.
Products & Warranty
Are your products genuine?
Yes — all devices are genuine and quality-checked before delivery.
Do products have warranty?
Yes, most items include a warranty. New devices carry manufacturer warranty; UK-used/refurbished include a shop warranty. Ask us for specifics per product.
Account
How do I create an account?
Tap Account → Create account, or Sign up. Enter your name, email and a password. Vendors can pick 'Sell as vendor'.
I forgot my password
On the sign-in page, tap 'Forgot password?'. We email you a 6-digit code; enter it with your new password. The code works once and expires after 20 minutes.
Vouchers
How do I use a voucher/promo code?
Enter your code in the 'Enter code here' box on the checkout order summary and tap APPLY.
Sell with us
How do I sell on Online Tech Uganda?
Tap 'Sell with us' or Sign up as a vendor. Once approved, you can list your products from your vendor dashboard.
Still need help?
Chat with our team — we reply fast on WhatsApp.
Online Tech Uganda — genuine tech, real human support.
Still need help?
Reach a real person — call, WhatsApp or email, whichever suits you.