Returns & Refunds

1. When you can return an item

You can return an item within 7 days of receiving it if it is faulty or not as described on its product page.

Check your order when it arrives. If you collect from our shop in Kampala, you can inspect and test the item before you pay.

2. What cannot be returned

• Items damaged after delivery, including drops, liquid and power-surge damage.
• Items with missing parts, accessories or packaging that came with them.
• Items that have been opened up, repaired or modified by someone else.
• Software, licence keys and other digital goods once they have been delivered.
• Items returned after the 7 days, unless the fault is covered by warranty.

3. How to return

• Call or WhatsApp +256 756 839 270 with your order reference and a short description of the problem. A photo or video helps.
• We will tell you whether to bring the item to our shop or how we will collect it.
• Send it back with everything it came with — charger, cables, box and any free gifts.
• We inspect and test the item, and tell you the outcome.

You can find your order reference in your confirmation message or on the order tracking page.

4. Refunds, repairs and replacements

Once a return is approved, we will repair the item, replace it, or refund you. Where a replacement is not in stock, we refund.

Refunds go back to your Mobile Money number or the payment method you used, usually within a few days of approval. The delivery fee is refunded when the return is because of our mistake or a fault.

5. Warranty

Most items carry a warranty. New devices carry the manufacturer's warranty; UK-used and refurbished devices carry our shop warranty. The cover for each product is shown on its page — ask us if it is not clear before you buy.

Warranty covers faults in the device itself. It does not cover physical or liquid damage, power-surge damage, normal wear such as battery ageing, or problems caused by software you installed.

6. Cancelling an order

You can cancel an order that has not yet been dispatched. Contact us on WhatsApp with your order reference; if you have already paid, we refund the full amount.

7. Courses and services

• Courses: the registration fee is paid once and is non-refundable. Tuition already paid for lessons you have not yet been given access to can be refunded on request.
• Websites, apps, software and repairs: deposits pay for work as it is done. If a project is cancelled, work completed up to that point is charged and the rest is refunded, as set out in your quotation.